- RETURN CONDITIONS
UNLESS THE ITEM IS MARKED AS LIMITED RELEASE OR FINALE SALE, WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 15 DAYS FROM THE RECEIPT OF THE MERCHANDISE.
KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENT SIZE IF IT’S AVAILABLE IN THE STOCK.
THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.
WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.
IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMERS CAN CONTACT THE TATA.FASHION CUSTOMER CARE TEAM VIA EMAIL [email protected] STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER IT’S A REQUEST FOR PRODUCT EXCHANGE OR A REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG WHICH MUST BE SENT BACK WITH THE ITEM/S IN QUESTION.
THE CUSTOMERS CAN ALSO GIVE HIS PHONE CONTACT IN ORDER TO BE CONTACTED BY [email protected] TEAM AS SOON AS POSSIBLE.
PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACK TO TATA AVOIDING ANY DISCREPANCY.
ITEM/S THAT WILL NOT MATCH TATA RETURN POLICY WILL BE NOT TAKE INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT HIS OWN COST.
THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE TATA PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPPEMENT.
IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.
SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLORS ARE IN STOCK. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.
THE REFUND PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED.
ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT; THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.
BANK TRANSFER REFUNDS WILL BE REFUNDED TO THE ORIGINAL ACCOUNT AFTER THE CUSTOMER HAS SENT THE TATA CUSTOMER CARE TEAM HIS BANK COORDINATES.
ALL EXCHANGE AND RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.
GIFT RETURNS WILL BE CREDITED TO THE ORIGINAL ACCOUNT THAT PURCHASED THE ITEMS.
ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT [email protected].
PLEASE CONTACT [email protected] FOR ANY FURTHER INFORMATION